Please note: Covid-19 comments below which are highlighted have been changed as of 4/18/2020. Please continue to receive your updates at this site. Thank you!
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Changes in service due to COVID-19

Doug Alles, Executive Director, CCI

Given the current COVID-19 outbreak, some of Catholic Charities of Idaho’s services will change temporarily. 

It is our intention to do everything we can to preserve the health and safety of our staff, our volunteers, and the people we serve. These measures are based on guidance from local and national public health authorities. We are continually monitoring the situation and our approach will change as new guidance is provided.

​Given the current circumstances in our area, and the most recent guidelines issued from CDC, we will proceed as follows:
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• Due to the shelter in place order issued from Governor Little, our offices (Boise and Idaho Falls) are closed to the public effective Thursday, March 26. They will remain closed until at least May 4, and we continue to monitor developments and will revisit this decision as necessary.

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• That said, CCI staff continues to provide services to our clients remotely. We are enhancing our e-service capacity, and offer services via phone and video conference. Existing clients may reach us by calling (208) 345-6031.

Please look below for changes for individual programs. In advance, we thank you for your patience, as our response times to requests and inquiries may be impacted and delayed.

We are monitoring the situation and will update our plans as new details emerge. Please watch our website and social media posts for updates. If you have questions about our services, or whether or not to come to the office, please call (208) 345-6031 to discuss in advance of your arrival.
 
We are pleased we can continue providing services to our community, albeit remotely. Thank you for your flexibility and understanding as we together prepare and respond to the COVID-19 health concern.

counseling services

Counseling services will continue on a normal schedule; all existing and new clients will receive e-Counseling until further notice. We welcome new clients in an e-Counseling environment.

immigration legal services

Immigration services will continue on a normal schedule but are offered remotely and BY APPOINTMENT ONLY. We have temporarily suspended adding new immigration clients, but will continue to provide existing clients service via phone or video conference.

Immigration clients please note:

• From the US Department of State regarding the National Visa Center closures: "In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State is temporarily suspending routine visa services at all U.S. Embassies and Consulates. Embassies and consulates will cancel all routine immigrant and nonimmigrant visa appointments as of March 20, 2020. As resources allow, embassies and consulates will continue to provide emergency and mission critical visa services. Our overseas missions will resume routine visa services as soon as possible but are unable to provide a specific date at this time."
• From USCIS:  "On March 18, U.S. Citizenship and Immigration Services temporarily suspended routine in-person services to help slow the spread of coronavirus (COVID-19). USCIS plans to begin reopening our offices on June 4, unless the public closures are extended further. USCIS staff are continuing to perform duties that do not involve contact with the public. However, USCIS will provide emergency services for limited situations. To schedule an emergency appointment, contact the USCIS Contact Center. . . USCIS domestic field offices will send notices to applicants and petitioners with scheduled appointments and naturalization ceremonies impacted by this temporary closure. USCIS asylum offices will send interview cancellation notices and automatically reschedule asylum interviews. When the interview is rescheduled, asylum applicants will receive a new interview notice with the new time, date and location for the interview. When USCIS resumes normal operations, USCIS will automatically reschedule application support center appointments due to the office closure.
• The U.S. Embassy in Mexico City and all U.S. consulates in Mexico will suspend until further notice, routine immigrant and non-immigrant visa services. Additional U.S. Embassies and Consulates have cancelled non-immigrant and immigrant visa appointments in light of the COVID-19 virus. Visa applicants who have a pending case at the consulate level should look up their country's U.S. Embassy to get detailed information pertaining to the country. To find embassy or consulate websites , please go to  https://www.usembassy.gov/

adult education classes

• Active Parenting! classes, are paused. Please stay tuned for more information.
• Citizenship, and Financial Wellness classes are currently paused: if you are currently enrolled in a class we will call you when classes are scheduled to resume.

student mentoring

All student mentoring activities will be paused indefinitely; current mentors will communicate with their students via phone or other electronics.

census enrollment education

Census Enrollment education services will be handled by phone. Please see the census tab below for program plans.

administrative services

• Administrative services may be slower than normal.
• Our donor thank you letters and tax receipts will be delayed.

Please reschedule your visit to our office if:

• You are experiencing a fever, coughing, shortness of breath, or other related symptoms, or are currently without symptoms but are in a 14-day quarantine period.
• You have been in contact with someone who has tested positive for, or exhibits symptoms of the coronavirus.

If either of these is true please seek medical guidance and refrain from visiting the CCI office or participating in any CCI related activity.  We reserve the right to ask any client to reschedule services, should noticeable symptoms be apparent. 
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Please know that this is in an effort to keep both our CLIENTS AND STAFF healthy and safe. Thank you!